About Us

A Glance Into Our Health Information Management Company

Name: HealthCare Resolution Services, Incorporated (HCRS)

Corporate Headquarters: Laurel, Maryland

Founded: 1995

Incorporated: 1998

Co-Founder and Principal: Jarvis Doles

Co-Founder and Principal: Brenda Doles, RN, MBA

Company Overview: Since 1998, HCRS has been helping customers meet their medical coding, auditing and clinical and administrative staffing and research support needs. We are expert, responsive, dependable and affordable medical professionals, recruiters, trainers and consultants whose performance has earned us ongoing relationships with our clients, some of whom we have worked with for more than a decade. Our medical record coding and audit business line continues to expand and now includes Medicare, Medicaid, private payers, public and community hospitals, academic medical centers, and physician practices. Our AHIMA recognized ICD-10 coder/trainers are in continual demand. We partner with GTW Consultants and Associates, LLC, on a multi-million dollar contract to provide clinical staffing for Air Force hospitals across the country. We are currently working with Truven Analytics, the premier firm in healthcare quality assessment, and with RTI and IMPAQ, two private research organizations to support health services research projects for the Agency for Healthcare Research and Quality and the Maryland Health Care Commission.

Other present and past HCRS customers include the Centers for Medicare and Medicaid Services, U.S. Navy, U.S. Air Force, U.S. Army, Department of Veterans Affairs, State Medicaid Programs, Aetna, United Healthcare, CIGNA, Johns Hopkins Hospitals and Health System, OptumInsight, HMS IntegriGuard (Medicaid Integrity Contractor), and Kaiser Permanente. HCRS employs licensed and certified health professionals in medical treatment facilities across the United States. Our major services:

  • Medical coding,
  • Medical record audit across the continuum of care, including coding validation for accuracy
  • Clinical documentation improvement, the key to optimized payment under ICD-10
  •  ICD-10 implementation support, both before and after October 1, 2015
  • Clinical, medical and administrative staffing (including credentialing)
  • Research support

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