What HCRS Can Do For You
Welcome to HealthCare Resolution Services!
HealthCare Resolution Services, Inc. (HCRS) is a professional services firm that provides its clients with value-added consulting solutions and services in health information management. HCRS is headquartered in Columbia, MD and offers its services nationwide. Since 1998, HCRS has worked to improve health care outcomes, promote efficiencies, and help its customers provide cost-efficient, high-quality services.
While medical professionals tend to the medical needs of their patients, healthcare information companies tend to all the data and paperwork tasks that make for successful health information management. That includes updating patients’ medical histories, recording medical procedures performed on patients, appropriately coding medical treatments for billing and much more. It's clear that healthcare information management agencies have a great deal of responsibility riding on their shoulders — they form a bridge between patients, medical professionals, hospitals and insurance providers. Yet the American Health Information Management Association — or AHIMA — recently identified inaccuracies in coding as one of the top errors in medical billing. This issue can lead to increases in claims denials, lost revenue for healthcare providers and financial hardships for patients and their families. Clearly, an organization’s choice of a health information management provider is one of the most critical selections it makes — both for its financial well-being as well as for its reputation with patients.
HealthCare Resolution Services: Professional Health Information Management You Can TrustFor more than two decades, HealthCare Resolution Services has been providing comprehensive health information management to a growing list of civilian, military and governmental healthcare organizations. Headquartered in Laurel, MD, we're highly skilled at offering incredibly accurate, cost-effective services either on-site or remotely to our customers nationwide. We work tirelessly to increase healthcare outcomes for the organizations we serve through a suite of health information management services that include medical coding, medical record audit, data abstraction and research support. With a combination of proprietary health information technology and a team of qualified experts that includes physicians, nurses and administrative personnel, we function as a true partner in the mission of each organization we support. Of course, as both financial concerns and patient expectations rise, the pressures to reduce costs, waste, fraud and any other factors that can erode the quality and efficiency of patient care mount for healthcare organizations. In addition, ongoing issues such as privacy laws and operating budgets will continue to place those same organizations under greater scrutiny, both from the public’s interest as well as from formal external oversight. That’s why forward-thinking healthcare organizations are taking a proactive stance with regard to seeking areas for improvement and third-party solutions. It’s also why choosing HCRS — the healthcare industry’s #1 choice for health information management — is proving to be such an exceptional decision.
Benefits of Choosing HCRS for Health Information ManagementOrganizations that choose us for their health information management enjoy the following benefits:
Documentation accuracy: While your staff needs to stay up-to-date on the latest medical procedures, our staff keeps informed of the latest changes and developments to everything from coding practices to HIPAA policies. In this manner, your documentation isn’t just complete — it’s completed accurately.
Project management: With outstanding communication involving all stakeholders, the team at HCRS helps keep your projects organized and on time as well as in compliance with all internal and external policies and regulations.
Synthesis of technology and talent: To keep your data secure, private and accessible to the right parties, we use the latest technology in the hands of highly skilled IT managers. Don’t wait for a costly data breach before considering our expert services for your data management.
HCRS — A Recognized Leader in the Age of AccountabilityWith 22 years of healthcare management experience and accuracy rates of 95 percent or higher, we deliver value, excellence and reliability to every organization we serve. To learn more about how we can help your organization, contact us today.
Gary Kahn Search & Findability Solutions
Earley and Associates recommends HCRS for Health Information Management assignments, particularly those that require problem-solving, imagination and accuracy in execution beyond the ordinary. We engaged HCRS to assign ICD-10 codes and key words to patient education brochures created by a major Midwestern medical center. This task required ICD-10 coding expertise, broad and deep clinical knowledge, and the ability to create search terms most likely to bring the correct brochure up when the patient searched the Portal. In addition, it required HCRS to participate actively in creating a methodology that would meet the end user’s requirements within a limited budget.
HCRS exceeded expectations in each of these areas, It met the end user’s exacting quality standards, partnered proactively with us and the end user in coming up with cost-effective approaches to both coding and keywording, and completed the work well ahead of schedule. The end user was delighted, and described the work product as ‘amazing’.
Joseph B. Tucker Finance Nexus Health, Inc. / Fort Washington Medical Center / Carolyn Boone Lewis Health Care Center
HCRS has proven to be all we could ask for in an ICD-10 implementation partner. They thoroughly understand our environment and our case and payor mix, and have customized their approach to our needs. Through their connections with CMS and their participation in each of the major national ICD-10 workgroups, they maintain their expertise in ICD-10 coding, clinical documentation, testing and policy. They are easy to work with and client-friendly, but they keep us on our toes and focused on being ready for Go Live. We highly recommend them.
Gloria J. Robinson Cigna Mid-Atlantic Sales
Over the past 10 several years CIGNA has hired HCRS to help us with critical work during our busiest season. In every circumstance, HCRS has performed flawlessly, often in time sensitive situations. I highly recommend HCRS.
Major Williford Medical Resource & Programming Branch, HQ AETC
HCRS’s performance has not only been superior, but timely… At AETC we are consistently asked what has generated such success, I can honestly say the contract partnership with HCRS is at the center of our success.
Gary Kahn Earley & Associates, Inc
Earley & Associates recommends HCRS for Health Information Management assignments, particularly those that require problem-solving, imagination and accuracy in execution beyond the ordinary…We engaged HCRS to assign diagnosis and procedure codes and key words to patient education brochures created by a major Midwestern medical center. This task required coding expertise, broad and deep clinical knowledge, and the ability to create search terms that a patient might use in finding information… HCRS exceeded expectations in each of these areas. The end user was delighted, and described the work product as ‘amazing’.