About Us

Name: HealthCare Resolution Services, Incorporated (HCRS)

Corporate Headquarters: Laurel, Maryland

Founded: 1995

Incorporated: 1998

Co-Founder and Principal: Jarvis Doles

Co-Founder and Principal: Brenda Doles, RN, MBA

Company Overview

Since 1998, HCRS has been helping customers meet their health information requirements. We are expert, responsive, dependable and affordable medical professionals, recruiters, trainers and consultants whose performance has earned us ongoing relationships with our clients, some of whom we have worked with for more than a decade. Our medical record coding and audit business line continues to expand and now includes Medicare, Medicaid, private payers, public and community hospitals, academic medical centers, and physician practices. Our AHIMA recognized ICD-10 coder/trainers are in continual demand.

We are credentialed HIM and medical professionals  – coders, auditors, trainers, clinicians, recruiters and IT technicians – about 100 strong across the nation. We are led by a veteran management team, and united by a common approach, mission, and vision.  Our headquarters is in Laurel, Maryland. We have served customers at more than seventy sites in more than 40 states across the U.S.

Our Approach to Healthcare Information Management

HCRS believes that healthcare in the United States has entered an era of rapidly rising expectations.  Our goal is to provide you with the high-quality coding, audit and training services you need to deliver the measurable results and competitive cost performance for which your customers will be holding you increasingly accountable.

We take on each customer’s mission as our own, working as a partner with you to identify opportunities for improvement and to create long-term solutions. We do what it takes to help you provide outstanding quality and cost-effectiveness to payers and clients alike. We pride ourselves on dependability, reliability and affordability. We deliver what works.

Our Mission

We help healthcare organizations improve data quality, program outcomes and organizational performance.

Through collaboration, creativity, experience and innovation, HCRS will deliver superior solutions to our healthcare partners.  We are committed to:

  • Helping to improve the quality of healthcare
  • Reducing medical errors
  • Preventing unnecessary health care spending
  • Improving health care outcomes

Our Vision

We are recognized as a trusted partner and advisor to healthcare organizations seeking to thrive in the Age of Accountability. We are dedicated to excellence, and to providing world-class service, which includes dependability, responsiveness, affordability, integrity, and giving back to the communities in which we live and work.


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HCRS Teams with Truven Analytics to Assist with Commonwealth of Massachusetts
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